Something jammed?

All games

Permanent purchases, such as "Remove ads" or the starter offer, can be recovered for free:

1. Open the game signed in with the same Apple or Google account you bought with.
2. Go to Settings > Restore purchases (in Spanish: Ajustes > Restaurar compras; it's also in the in-game shop).
3. Wait a few seconds: the game tells you what was restored.

Coins and other consumable purchases are delivered once and can't be restored. If you paid and received nothing, email us with your order number (Apple's start with "M", Google's with "GPA.") and we'll look into it. Refunds are handled by Apple and Google: reportaproblem.apple.com or the orders section of Google Play.

All games

Your game is saved only on your device: there are no accounts or cloud saves, and we never receive a copy. So if you uninstall the game, clear its data or change phones, progress starts from scratch and we can't recover it.

What you can recover are permanent purchases, with Restore purchases (see the previous question).

All games

Our games are free thanks to ads. Rewarded ads are always optional, and full-screen ads can be removed with the "Remove ads" purchase.

• In the game: in the European Economic Area, the UK and Switzerland you'll see a Google form at the start to give or refuse consent. You can change your choice at any time in Settings > Privacy and ads (Ajustes > Privacidad y anuncios).
• On iPhone: tracking permission is changed in Settings > Privacy & Security > Tracking.
• On Android: you can reset or delete your advertising ID in your device's Google settings.

All the details are in the Squad Runner privacy policy.

All games

• Game data: stored only on your device. Uninstalling the game deletes all of it (progress, settings and counters).
• Ad data: processed by Google. Withdraw your consent in Settings > Privacy and ads, reset your advertising ID and, if you like, manage your data at myaccount.google.com.
• Any other request: email us at privacidad@jammedtrigger.com. We don't keep your data, but we'll help with whatever you need.

All games

Thanks for letting us know! Email soporte@jammedtrigger.com and tell us what happened, in which game and level, your phone model and system version. A screenshot helps a lot.